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Contact Us
We’re here to help! Whether you have a question about your order, need shipping assistance, or just want to say hello – feel free to reach out.
📧 Email Us
For the fastest response, please use the appropriate email below:
| Department | Email Address |
|------------|----------------|
| Customer Support (orders, shipping, returns) | casemuse_studio@outlook.com
| Wholesale & Partnerships | casemuse_studio@outlook.com |
| Press & Media | casemuse_pr@iptag.com |
| General Inquiries | casemuse_studio@outlook.com |
We typically respond within **24–48 hours** on business days.
📬 Contact Form
Send us a message directly using the form below. Please include your order number (if applicable) to help us assist you faster.
💬 Live Chat
Need a quick answer? Our live chat is available during business hours.
Click the chat bubble in the bottom right corner to start a conversation.
⏰ Business Hours
| Day | Status |
|-----|--------|
| Monday – Friday | 9:00 AM – 6:00 PM (EST) |
| Saturday – Sunday | Closed |
| Holidays | Closed |
📌 Orders and emails received outside of business hours will be processed on the next business day.
📍 Our Office
We are an online-only store and do not have a public retail location. However, our customer support team is fully remote and ready to assist you.
⚠️ Please do not send returns without first contacting our support team. Unauthorized returns may not be processed.
❓ Frequently Asked Questions
Before contacting us, you might find an answer in our **FAQ page**. Common topics include:
- How to track your order
- Shipping times and costs
- Returns and refunds
- Payment methods
👉 [Go to FAQ Page]
🌍 Follow Us
Stay updated on new arrivals, sales, and behind-the-scenes content.
- [Instagram]
- [Facebook]
- [Twitter/X]
- [TikTok]
- [Pinterest]
📝 Important Notes
- **Order modifications:** We process orders quickly. If you need to change or cancel an order, contact us immediately. Changes may not be possible once the order is in processing.
- **Spam & phishing warning:** We will never ask for your password or payment details via email.
**Thank you for shopping with [casemuse studio]!
We look forward to hearing from you.